Digitalization in the care sector: MDM for Diakonie
Using digital solutions for modern care
Nursing is considered the largest occupational group in our healthcare system, with approximately 1.7 million employees working in nursing homes, as well as in hospitals and other facilities. The high demand for nursing staff alone demonstrates the relevance of this occupational group for society as a whole. Caregivers not only provide inpatient care for people in need of help, but are often also out and about providing care at home. In order to make the work of caregivers easier, to make processes more efficient, and to be able to process data securely, digital work aids, such as smartphones or tablets, are becoming more and more prevalent.
Since 2019, Diakonie Berlin and Diakoniestation Schöneberg have been among our customers. Through the use of innovative solutions for digitalization in care, the work here is immensely facilitated and modernized, as MobiVisor is used as an MDM on more than 500 smartphones and tablets during patient visits.
About Diakonie:
The Diakonie is the social service of the Protestant churches: Around ten million people currently receive care, counseling, nursing or medical services from the Diakonie. Diakonie Deutschland is an umbrella organization of 17 state associations and 66 professional associations, in which almost 600,000 employees work together. We have provided digital solutions for the Diakonie Berlin, as well as for the Diakoniestation Schöneberg. Read our case study to see how digitalization in care can be advanced with clever solutions.
MobiVisor in everyday work: Advancing digitalization in care
Before deploying our software, Diakonie faced a number of challenges. For example, a key requirement for the MDM was that sensitive patient data be managed and protected securely. This includes, for example, prohibiting the use of social media and blocking apps like WhatsApp and Instagram altogether. All apps that are placed on the blocklist via MobiVisor can neither be downloaded nor opened in any other way. Logging into third-party Wi-Fi networks can also be prevented, ensuring that only a secure Internet connection is used. This prevents data theft. In addition, if a device is lost, it can be locked. MobiVisor enables the Diakonie to use the devices in a GDPR-compliant manner.
Another challenge was the cluttered storage of files and other documents. MobiVisor solves this problem by allowing important applications to be installed via a web application, such as .snap MDA, which allows nurses to receive appointments, files and their patients’ medications directly on their duty device. The use of mobile devices can save a lot of time by eliminating the need to carry countless documents. In addition, the user interface simplified by the KIOSK mode displays only what is really needed on the devices. This reduces the susceptibility to errors and the nursing staff have a better orientation in their daily work.
Overall, MobiVisor represents a central management system for Diakonie that manages employees’ smartphones and tablets, including the installed applications. Devices can be set up with the software and apps can be installed or uninstalled as needed. This is particularly helpful because many devices break in the course of everyday work, resulting in a high level of device replacement. Each and every new employee receives a ready-to-use device without much effort, and old devices can be replaced easily without any annoying extra work.
The nursing service of the Diakonie in Berlin is very satisfied with their MDM choice and especially appreciates the easy user management of MobiVisor without any security risk for patient data. Mobile device management is a big plus for digitalization in care!
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